Cesam - Enterprise Service and Asset Management

Cesam - Enterprise Service and Asset ManagementA solution packed with efficient mobile device management

Building up a fleet of mobile units, such as PDAs, laptops or truck-mounted computers, is a major investment for many companies. Managing software updates, waiting for devices to get back from the service shop, handling reserve pools and ensuring effective user patterns means challenges and sometimes substantial costs. Our answer to that challenge is CESAM – a concept for Enterprise Service and Asset Management that gives you the control you need.

 

End to end control – whatever your devices go through

Loss
The Location Services functionality in CESAM allows GPS enabled devices to be tracked, wherever they are. And if stolen, the security solution hinders vital information to be misused.

Software upgrades
Remote upgrading of OS and applications ensures that your fleet of mobile devices always performs at its best, without you having to spend valuable time on manual handling.

Software malfunction
Easy damage reporting and powerful remote control and helpdesk tools give your support personnel the possibility to diagnose and fix problems efficiently, with the device still on the field.

Service tracking and history
Pre-defined reports and easily accessible information through Click2Track provide total control and allow you to take action to change patterns of use and increase productivity.

Device to service
When a mobile device needs to be sent off for repair CESAM reduces service time and increases control all the way, from damage reporting with PDA Reporter to handling vendor service agreements.

Replacement
With reduced service times, more service issues solved on the field and effective management tools CESAM enables you to reduce the size of your device reserve pool, with up to 50%.

Based on our long experience of running mobile environments CESAM offers our customers superior service and support for all kinds of mobile devices – in production and on service. The CESAM concept consists of range of products and services, designed to give you full control over your mobile investment. The PDA Reporter enables users to easily register devices and report damage. Click2Track offers increased visibility and control accessible through a web portal. Our solution for Enterprise Device Management is an efficient tool for support, upgrading and asset management. And our Services offer ensures that installation and operations run smoothly. Whatever your mobile devices will go through, CESAM will make service and asset management convenient and cost-effective – and let you focus on doing business.



This is how CESAM helps you take full advantage of your investment

  • Reduced TCO and faster return on your investment
  • Reductions in service times from 15-25 days to 7-12 days
  • Fewer units sent away for service, more errors resolved in the field
  • Possibility to reduce reserve pool with up to 50%
  • Increased confidence for users and better training
  • Easier and more efficient upgrades
  • Increased security and full control over all devices
  • More accessible support


The whole package or the parts you need – the choice is yours

PDA Reporter Click2Track

PDA Reporter

An effective tool for automated registration and damage reporting from your PDAs , resulting in a faster service flow with less manual work and lower help desk costs.

  • HW/SW
  • RMA (Return Materials Authorization)
  • Automatic detection
  • Send of device-info

Click2Track

Our web-based solution for automated service and logistics management offers you full control over the user patterns, location and status of your mobile devices.

  • Pool handling
  • Service history
  • RMA handling
  • Order status
  • On line tracking
Enterprise Device Management Services

Enterprise Device Management

In cooperation with SOTI we offer an advanced solution for EDM, an effective management-tool to help you manage, support, secure and track your mobile work-force.

  • Remote upgrading
  • Help desk tools
  • Location services
  • Security
  • Asset Management and CRM

Services

With our services package we ensure you a trouble free system installation and operation – to let you focus on your business.

  • Technical support
  • Operation services
  • Staging
  • Delivery and replenishment
  • 3PL
  • Vendors


”One of the objectives with this investment is to minimize our service costs for PDA units and to be able to use the full range of units. We save time and money with the possibility to handle upgrades and installations by remote control and it gives us a complete overview of our PDA units – at all times.”

Johan Ronæs, VP IT Bring/Posten Norge