Service Engineers
More and more service organisations are equipping their engineers with mobile tools. They have long since recognised the benefits of having all relevant information about a particular object and its service history available out in the field. Recording and feed-back reports concerning service tasks are carried out simple and efficient, while at the same time keeping the company’s system updated at all times.
Duplo platform contains a number of functions and modules especially developed for service engineers.
The solution is a system for enhancing the efficiency of service engineers’ work out in the field. It keeps a check on work assignments, such as or-dinary service work, irrespective of what the object consists of or where it is located. The application also provides an overview of the spare parts in the service car. The user also has information what part that should be refilled so necessary spare parts are always in place at the start of the working day.
Examples of existing functions:
- Visit lists
- Service assignments
- Service assignment history
- Object descriptions
- Feedback reports on work performed
- Information about spare parts and balances
The standard configuration for this segment is: