24 hour support for your peace of mind

Our 24/7 support gives your business peace of mind, knowing that our qualified and reliable WMS specialists are available within minutes, all the time.

Experts always on hand

Our support organisation is manned by skilled technicians who can help you regardless of the type of WMS we have installed for you – manual or automatic, standard or voice controlled. They offer all the support you need to resolve any issue, whenever it occurs. So that you can trust that you won’t waste valuable time on costly breakdowns or production stops.

Committed to bringing you the best support

To make sure we give you the best possible support, we prioritize and deal with cases as follows:

• Urgent – your warehouse logistic system may be down or production is seriously disturbed.
• High – You can operate your system, but individual people or processes may not be working properly.
• Medium – You may be experiencing minor disturbances or restrictions in functionality such as new configurations.
• Low – You have non-urgent general questions.

The level of support is agreed within your service contract.

Our support means what it says, that we have experts there to help you when you need them, 24 hours a day, seven days a week to answer questions and solve any problems that might arise – quickly and effectively.

Download the PDF CL Support (161 KB)