Change management is a structured approach to achieve change in individuals, teams and/or organisations. Enabling change from an existing state to a new future state.
Change increases uncertainty. Resistance to change is often when people see change as a threat. Change can divide groups, change status, roles and hierarchies. Change often requires new types of expertise.
Before anything else, preparation is the key to succes
– Alexander Graham Bell
Get the right people
We believe in people who want to make a difference. Things get done better with a well-functioning team.
But who are your “right people”?
Experience from hundreds of implementations have taught us what roles and requirements you need in your project team. We would like to share this valuable knowledge with you. Add your insights regarding your team and resources to ensure a perfect match between role and person.
Working with a warehousing solution means that new knowledge becomes important. From having focus in know-how about item and location, to focusing on IT-tools, having a high level view of the solution and being able to identify improvements. In other words, to continue to take full advantage of the system as the business process changes.
Get everyone involved early
It’s important to get everyone involved at an early stage. Provide an understanding for the reasons behind the change. What´s the goal with implementing this warehousing solution? Strive to get the individuals involved to see the system as a potential for a positive work environment and to improve operations, rather than being a threat.
The composition of the project team is important. The size of the team and the time spent depends on the time frame for project, availability, complexity and the size of operations.
The different parties/roles need to do different amounts of work depending on where you are in the project. In some stages the majority of the focus is on us, in other stages the focus is on you.
It’s important that your organisation participates with energy in the different project activities, is focused and not disturbed by daily business.
Steering committee meetings are central to the project process. The meetings prevent problems or take decisions about new circumstances before they occur. Their work is preventative, not about putting out fires. The steering committee consists of project managers and representatives from the management from both parties.
Focus: Project Manager
Your project manager is the overall manager for project implementation. They are responsible for coordination of activities from different parties (Consafe Logistics, your organisation, ERP interface consultant etc.). If your project manager doesn’t have experience in managing an IT implementation it could be a good idea to provide external support in this area.
Focus: Super User
Super users are people with thorough knowledge of the system. They know the warehousing solution to the extent that they can train your staff in how to work with the new solution once in place.
Focus: Business Expert
Business experts are central to the discussion and decision making on how to work with the new system. It’s important to have a good knowledge of demands, be able to take decisions regarding new ways of working and be flexible and prepared to change the way of working. A Business expert can be a process owner or the warehouse manager.
Focus: End User
It is important to involve end users. These are the guys that will work in the solution.. These people do not necessarily need to be part of the project group, but they need to be involved during the whole process. Their involvement can be everything from reading about implementation in the corporate weekly letter to assisting in test scenarios.
Focus: Server and Infrastructure responsible
The IT technician with focus on server and infrastructure will be responsible for the set-up of server and infrastructure according to the system requirements of Astro WMS®. This role can be held either by resource from customer internal IT department or outsourced IT supplier.
Focus: Integration Expert
The IT technician with focus on integrations to ERP/TMS will support the Business experts during the specification phase, making sure that the processes defined are also supported by the communication interface. This role can be held either by resource from customer internal IT department or by consultant working with ERP and /or TMS.
Preparations Best Practice
Contribute to the list of inspiring examples by sharing your learnings with the Consafe Logistics project manager. Sharing an idea is always a good idea.
Need change management support? Contact Consafe Logistics project manager, and they will advise you.
Start building up awareness about the change. It is important to keep people in the loop. This can be done in different ways:
- Continuously post news about the progress of the project in your internal newsletter
- Place information in the dining room
- Have a computer with a demo easy available where people can take a look at the new system