The COVID-19 pandemic has meant significant changes across all industries, with travel limited and person-to-person contact restricted almost completely. For Consafe Logistics, site visits for upgrades and implementations were the norm, so when the pandemic hit, the business quickly had to adapt to the new normal. This meant less travel, less face-to-face contact, and a new, innovative approach to remote implementation.
Communicating effectively online is easier than ever, with a wide range of apps available and an internet that is quicker and more reliable than ever. However, for Consafe Logistics it was the norm to visit sites in person to implement new functionalities and upgrades to Astro WMS, so doing these remotely is a significant change. For many customers, this change has worked surprisingly well.
“We’d planned the launch earlier,” says Leif Gustafsson, System Specialist for HKScan, “but circumstances made that a little more difficult. Initially, Consafe Logistics were going to visit our site, but the restrictions meant that wasn’t possible. However, we still wanted to make the upgrade as soon as possible, so we decided to go for a remote implementation.”
Remote implementation presents new challenges, but it can also be more convenient for both Consafe Logistics and the users, as long as the solution works well for both parties. Over this period, Consafe Logistics has carried out a number of remote implementations, and all of them varied in how the communications were handled, and how the meetings were organised.
When implementing in Rexel, for example, everything was mostly arranged like an ordinary face-to-face meeting.
“We wanted to recreate the feeling of sitting together in the warehouse or office,” says Thomas Grüner, project manager for logistics in Rexel. “We set up meetings in Microsoft teams and made sure everyone was using their cameras, and we had the room open so people could come and go as they pleased, just as in a physical meeting. It felt like a normal meeting in some ways.”