Global VP, Product Management – IKEA
A short bio about your role at IKEA
Daniel Berg leads the Product Management teams across Customer Fulfilment, Inventory and Operations software at IKEA. Daniel’s deep experience across the end-to-end Supply Chain has led to the development of cutting-edge systems at multiple Top 100 companies. Two of Daniel’s passions are Supply Chain & Product Management and remains an active mentor in both disciplines.
The name of your presentation
Customer Centricity through Fulfilment Excellence
A short description of what the presentation is going to be about
Customer behavior has been changing for years as digital savvy shoppers shift to the convenience of an online experience. A rapid acceleration occurred in 2020 for customers and co-workers due to new regulations round the world. Even the way people collect their orders changed in this new touchless world. We will discuss the evolution in robotics and digital tools to meet the ever-evolving customer behaviors and expectations.