As an e-commerce seller you know that a superior post purchase customer experience is necessary to survive. And that traceability is an important part of it. But how can you control the experience when a large part of the delivery communication is in the hands of your transporters? With Astro WMS® Supply Chain Visibility you are in charge, all the way from your warehouse to the customer receiving the goods.
Every day thousands of e-commerce customers ask themselves the question; “Where is my package?” And if the delivery is delayed, they will likely call your customer support for the answer. An answer that probably is in the hands of the transport company, and not yours. Luckily, there is a solution to that problem.
Together with our partner Addimotion we can offer a tool that gives you full visibility through the supply chain, and allows you to be pro-active in the delivery communication with your customers. The Supply Chain Visibility module collects transport information from all major transport companies and, integrated with your Astro WMS®, gives you full control of every box, from order received to completed delivery.